labman wrote:Frodo wrote:Syncrosoft is having serious problems right now with their software not reading their keys properly. Also, it's VERY SLOW.
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Hi Frodo,
Can you please explain what you mean by slow. Slow interface? Slow within DP? Slow how?
Thanks
Regards,
DLevy
mgr, Legacy Lab
The issue seems to occur regardless of app. I've not tried to use Logic just yet because of certain Project Manager workarounds I hear tell about that need to be done first. I've only within the past two weeks have gotten things working well in DP with respect to authorization codes being recognized without a glitch. I use Logic, but I don't use any of my Syncrosoft-based plugins there--- not yet, anyway.
Some users are having or have had trouble with License Control Center version 5.0.0.1. I had to revert to using v. 4.9.7.6. Syncrosft has released v. 5.0.2.0, but some users are still having trouble with it while others are experiencing great success.
I was among those having serious troubles with my Syncrosoft key not reading properly. When a booting DP project containing VI's that use the Syncrosoft key there were times when the spinning beach ball would go on forever. In several tests it hung for 30 minutes. In one test done at the end of the day, it ran over night and was still stuck the next morning. In 60% of the early tests which worked at all, it would take an average of 3 minutes until the license was recognized and before any samples began to load. The best of the early tests rendered wait times of about 12-18 minutes from license recognition to full sample load-- 5 instances containing a total of 1 GB of sounds.
Going back to v. 4.9.7.6 now has a 30 second wait to license recognition and a 2 minute wait for the same amount of data mentioned above, which I've found to be as good or better than the same amount of data on other DP projects that don't rely on the Syncrosoft system. This has been working consistently on many systems, although in fairness others are boasting success with 5.0.2.0. Having gotten things working currently has me wary of updating very soon until I hear more success stories.
Also in fairness, Syncrosoft has acknowledged the reports by numerous users who saying the same things, and they ARE working hard to correct it.
One other thing was that with versions 4.9.7.6, 4.9.7.7, 5.0.0.1, and 5.0.2.0, users have discovered occasional troubles when downloading licenses caused by the fact that the License Control Center software sometimes won't recognize more than one level of USB connectivity. By this I mean that putting your dongle in the keyboard USB port or even a powered USB hub *can* result in an error message.
The solution for this was to plug the dongle directly into the computer tower itself while downloading authorization codes. Once that is done, using a powered USB hub seems to work well.
I must say, I have another Syncrosoft key for another app I bought last year and have never had any trouble with it. The problems seem to be with recent updates of the SLCC software. Once I feel more confident that things are working as well as they should, I'll transfer all of my Syncrosoft licenses to one dongle, but that won't happen any time soon.
Hope this helps.
Best,
Frodo