Symphonic Instrument error after 2 months of good use :-(

[BMWfreak]

Hello Guys,
First time writer, because untill now I had no problems with the MOTU Symphonic Instrument. I will copy/paste the email I sent to MOTU support, maybe somebody knows the answer to my question. Thanks in advance !

Hello,

My product is: MOTU Symphonic Instrument Version 1.1.2

Serial no. MSi ********

My system specification is:
Pentium IV 2.53 gHz on Intel D845EBT motherboard
1 GB 266 mHz memory
100 GB 7200 rpm 100/ATA Caviar HD
160 GB 7200 rpm 100/ATA Seagate HD
ATI Radeon X800XT All-in-Wonder 256MB video card Catalyst 6.7 drivers
LITEON LTD163D DVD drive
NEC NR-9200A CD-RW drive
Tascam US-122 audio interface version 3.3.0 driver
Compaq wireless mouse and keyboard
Standard floppy
AT&T DSL connection

After this lengthy intro I will try to describe the problem to you. I have installed and succesfully ran MSI before. Recently I was not able to start the program in any of the available plug-in or stand alone configurations. The only change that I made between the first install and now is to replace my video card. Previously GeForce FX5600Ultra to ATI Radeon X800XT All-in-Wonder. The program odes not start the GUI and instead gives me an error message:
Unexpected problem detected in the program "MOTU Symphonic Instrument.exe".
See the report file E:\MOTU\MSI\CrashReport.txt for more info
I am attaching the crash report file to this email, hopefully you will be able to figure out the problem.
I have tried reinstalling the program a few times from the 1.1.2 file I downloaded from your web site. I have tried cleaning the registry of the MSI entries and reinstalling and nothing seems to work.

And here is the crash report:

Unhandled exception 0xC0000005 (ACCESS_VIOLATION) caught at address
0x69243D0D in the thread 3768.
-> Registers:
EAX = 0x0FADEC90, EBX = 0x056EEBDC, ECX = 0x00001114, EDX =
0x00000001,
ESI = 0x0FF77FC0, EDI = 0x00008CE0, EBP = 0x00000400, ESP =
0x0012F948,
EFlags = 0x00010202, CS = 0x001B, SS = 0x0023, DS = 0x0023, ES
= 0x23, FS = 0x003B, GS = 0x0000
-> Last error: 0x000000B7
-> Call stack (thread 3768):
?(?) : 0x69243D0D(,...)
-> Call stack (thread 2372):
ntdll(?) :
KiFastSystemCallRet(0x00000002,0x00D6FF6C,0x00000000,0x000493E0,0x00000001)
ADVAPI32(?) :
RegDeleteKeyW(0x00000000,0x7C9140BB,0x00000000,0x00000000,0x7FFDD000)
kernel32(?) :
GetModuleFileNameA(0x77DF9981,0x00000000,0x00000000,0x78746341,0x00000020)
-> Call stack (thread 2532):
ntdll(?) :
KiFastSystemCallRet(0x00000204,0xFFFFFFFF,0x00000000,0x0146FFEC,0x01EF46C5)
kernel32(?) :
WaitForSingleObject(0x00000204,0xFFFFFFFF,0x01E89A7A,0xFFFFFFFF,0x0102CF20)
MSI(?) :
0x01EF46C5(0x01F1E950,0x0102C878,0x00000000,0x49474542,0x4D48544E,...)
-> Call stack (thread 4068):
ntdll(?) :
KiFastSystemCallRet(0x00000001,0x00000000,0x026AF870,0x01F1EAEB,0x00000001)
kernel32(?) :
Sleep(0x00000001,0x01E691D0,0x00000001,0x00F10608,0x026AF870)
MSI(?) :
0x01F1EAEB(0x00000002,0x00F11FD0,0x00000000,0x00F11FE0,0x00000000,...)
-> Computer configuration:
OS type: WIN32 NT
OS version: major 5, minor 1, build 2600
Number of processors: 1
Processor type: GenuineIntel, stepping 7, model 2, instruction
family 15
Processor name: Intel(R) Pentium(R) 4 CPU 2.53GHz
Processor features: FPU, MMX, SSE, SSE2, CLFLUSH, RDTSC,
CMPXCHG8B, CMOV
More processor features: VME, DE, PSE, MSR, PAE, MCE, APIC,
SEP, MTRR, PGE, MCA, PAT, PSE36, FXSR, DS, SS, TM


Any ideas or help would be greatly appreciated.
Thanks

EDIT:
OK, I have pinpointed my problem to the video card. Something causes a memory access violation. I tried running the program in 256 colors and voila it opened, of course I can't see jack, but the program is running ! Is anybody here running the MSI on the Windows XP Pro machine with ATI chipdet vid card ? If so, which version of drivers do you use ??? I think I have to change drivers, but am not sure which ones I should go with.
HEEEELP !!!!

[meeloo]

OK, I have pinpointed my problem to the video card. Something causes a memory access violation. I tried running the program in 256 colors and voila it opened, of course I can't see jack, but the program is running ! Is anybody here running the MSI on the Windows XP Pro machine with ATI chipdet vid card ? If so, which version of drivers do you use ??? I think I have to change drivers, but am not sure which ones I should go with.
HEEEELP !!!!

Have you tried to update the video drivers with the latests from www.ati.com ?

[BMWfreak]

I reinstalled the ATI drivers and still the same problem remains. I did, however, figure out how to go around it. I've disabled the 3D acceleration in Video properties/troubleshooting tab. This way my MSI starts and plays as it should. Nonetheless this is a compatibility issue that MOTU should look into ! They should have at least one set of tested and verified drivers to recommend. I will be on the phone with them tomorrow again.

[alexm]

wellety wellety..... This could very well have helped med for the last six months where I have experienced the excact same problem...
Now 2 years after you experienced the solution, MOTU haven't fixed the problem yet... But it also worked for me by devaluate the hardware acceleration, though I didn't have to completely turn it off.

[BMWfreak]

Just switch to Nvidia and you are good to go.
DK