AVB Interfaces Losing Sync with Browser Mixer

[EMRR]

I doubt it

[rwandering]

Did MOTU ever resolve this for you? I think I am seeing the same behavior and will be putting in a ticket.

[James Steele]

I only had this happen once recently. I have an 828es connected via a TB and a 24Ai connected to that via AVB/Ethernet. What was happening is that the 24Ai wasn't being seen on occasion, but I think I caused it by power cycling the 828es every so often if my Mac lost connection which was rare. What I do now is turn on both interfaces and wait till they sync together before I power up my Mac and I've been okay.

[rwandering]

Thank you for the quick response. I'm OK with the workaround when recording, but am going to be using my 828es as a live mixer and am worried about it stopping in the middle of a show. It probably won't matter as the levels *should* be locked in by the time it fails, but power cycling means a break in the action.

[HCMarkus]

Start Up and Shutdown Power Sequencing... came upon in another thread recently. Once I find a sequence that prevents issues, I follow it.

Every Time.

[rwandering]

Yes, power cycling works, but is a poor solution generally, but especially considering the restart time of an 828es.

[HCMarkus]

Yes, power cycling works, but is a poor solution generally, but especially considering the restart time of an 828es.

I get that.

What I meant is: have you explored whether there may be a start up (power on) sequence for the computer and all attached gear that prevents the problem from appearing?

In my studio , everything gets powered up prior to booting my Mac. This prevents USB/Thunderbolt devices from demanding too much power from the Mac when I boot it, which can cause attached devices to be missed on startup.

There just might be a magic sequence that works for your setup. You may want to see if you can find it.

[rwandering]

No, I haven't tried that. In my live scenario I will just be using the ethernet connection to access it. In fact, that is all I ever use for the web interface (i.e., I don't use USB for that). The last time this happened, there was no host computer powered up at all. I'm not sure what other sequence I can try.

[HCMarkus]

No, I haven't tried that. In my live scenario I will just be using the ethernet connection to access it. In fact, that is all I ever use for the web interface (i.e., I don't use USB for that). The last time this happened, there was no host computer powered up at all. I'm not sure what other sequence I can try.

I see. Yes, I doubt that sequencing of start ups is going to make a difference. Out if ideas here, other than connecting via USB (if the interface is within 16' of a computer).

I bought my 828es not long after they were released. Early on I ran into an issue where my Mac (5,1 Mac Pro at the time, don't recall macOS version) would not find the 828 and I had to create a new user account to get thru to it. But this does not sound like your problem.

I was going to suggest trying different browsers, but it looks like you've already done that. I'm sure you've tried different Ethernet cables...

Since I moved to my M1 Mac Studio two years ago, I have had no connectivity issues whatsoever. I keep both Ethernet (local network, via my router and a switch) and Thunderbolt cables connected to the 828 at all times. Meters are working on the (fairly ancient) iPad I use to access the AVB Mixer. I like using then iPad because my DAW stays in focus on my Mac while the AVB Mixer is in focus on the iPad.

Hoping you and EMRR can get this sorted.

[rwandering]

Thank you for the information!

[CharlzS]

No, I haven't tried that. In my live scenario I will just be using the ethernet connection to access it. In fact, that is all I ever use for the web interface (i.e., I don't use USB for that). The last time this happened, there was no host computer powered up at all. I'm not sure what other sequence I can try.

In this live configuration (no USB or TB) what are you using for browser/mixer access and how (direct cable, router, router+WiFi)? Have you tried using a static IP address on the es? You can set that in the Settings for the unit. How to enter a static IP is not very intuitive, but at least you always know where it is when using ethernet.

[rwandering]

To be clear, I will use this live for the first time in early May, so my experiences with this use case are minimal.

I have put the 828es into a portable rack unit, along with additional I/O through ADAT, and XLR and TRS patchbays. I will use a travel WIFI router plugged into the 828es on a LAN port (and leaving its WAN port unused). That router is configured with DHCP and to assign a fixed IP address to the 828es. This is better for me to keep the 828es with a dynamic IP so it is easily transferable between my home network and this wireless network (which have different subnets by design). I have tested this configuration and it works great . . . but I have not yet tested to see if I get the unresponsive mixer UI.

[oneway]

Did MOTU ever resolve this for you? I think I am seeing the same behavior and will be putting in a ticket.

No. They never got back to me after a certain point and I got bored of asking for an update every few months since they weren't responding. I thought of scheduling another phone support call but since leaving the browser window open works it has been low on my to-do list.

Good luck on the live gig! In my experience as long as a browser is always communicating with it things seem to work fine in my case.

[trakzero]

I wish I could remember what I did to fix this. I don't seem to have to do anything special in later operating systems, but in macOS 10.14 I had to do something in the web browsers. I think it was smooth scrolling or something like that that was messing with the link. Same issue for me. Browser would be working fine for a while and then the meters would stop bouncing. I think it would respond to button clicks, just no visuals.

I had to have my first unit replaced. I suspect the AVB overheats the unit and it flakes out in various ways. Sometimes the damage is done. I disabled AVB as soon as I got my replacement and it's been flawless for 4 years now. Maybe this is why the new units don't have AVB?

Can't say for sure if the browser issues were just with the first unit or not. If my memory gets goat kicked, I'll post an update. Good luck!

[jwilkie27612]

During rehearsal last night my browser mixer repeatedly became unresponsive. The meters rose/fell in time, but nothing could be clicked/dragged for editing. Simply hitting COMMAND-R to reload the page fixed the issue every time. Keeping multiple tabs SEEMS to help - one for the mixer, one for routing grid, one for device page.

I'm using the Brave browser. Does anyone know of.an issue-free browser to use instead (M3Pro MBP, MacOS 14.1)?