828mk2 Firewire - Audio Console won't open on my Win10 Laptop
Posted: Tue Mar 19, 2024 1:06 pm
Hey, new guy here! I want to use an 828mk2 FW on my Win10 Dell XPS 15 9560 laptop. I downloaded: MOTU Audio Installer, Version: 66814, Rel Date: Oct. 28, 2015, and unpacked and installed it all (checked box for Thunderbolt/Firewire/USB during it). But when I choose the newly installed MOTU Audio Console from Windows Start menu, nothing happens. I also tried to dbl-click the .exe file direct from the Programs Folder, but same thing - nothing happens. I also tried going into the exe. file's Properties to put the Audio Console into "Compatibility mode" for Windows 8, but no difference. Also looked in Task Manager to see if any Motu software running: nope.
Any ideas, suggestions? Am I missing something obvious? Thank you for anything you can suggest.
More info...
- I subsequently tried plugging the 828mk2 firewire into my Dell XPS Thunderbolt port (with cable conversions, etc) and the laptop proceeded to give the new "unknown device" a generic assignment, which did nothing, and I've since removed.
- I also un-installed all the MOTU software and ran through an entire re-install: Still same problem, MOTU Audio Console won't run.
- Inside the Windows Program Files (X86)/MOTU folder, everything looks to be there, and in the parallel Program Files/MOTU folder I see drivers. It all looks good, I'm at a loss.
- I got Motu Audio Installer (drivers, etc) from this URL: https://motu.com/en-us/download/product/14/?page=5
Any ideas, suggestions? Am I missing something obvious? Thank you for anything you can suggest.
More info...
- I subsequently tried plugging the 828mk2 firewire into my Dell XPS Thunderbolt port (with cable conversions, etc) and the laptop proceeded to give the new "unknown device" a generic assignment, which did nothing, and I've since removed.
- I also un-installed all the MOTU software and ran through an entire re-install: Still same problem, MOTU Audio Console won't run.
- Inside the Windows Program Files (X86)/MOTU folder, everything looks to be there, and in the parallel Program Files/MOTU folder I see drivers. It all looks good, I'm at a loss.
- I got Motu Audio Installer (drivers, etc) from this URL: https://motu.com/en-us/download/product/14/?page=5