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Motu 8preES won't update on Win 11
Posted: Thu Mar 14, 2024 1:11 am
by LibranRabbit
Stops on "Looking for Network".
Allowed through Firewall.
Using USB 3 or 2 makes no difference.
Everything disconnected.
I keep cycling the unit with no success.
Please can someone HELP???
Installed Driver 4.0.9.2009
Current Firmware 1.3.5+184 want to update to Firmware 1.4.0+90954
Re: Motu 8preES won't update on Win 11
Posted: Thu Mar 14, 2024 7:05 am
by rwandering
I recently updated this way:
- Disconnect the 828es from USB/Thunderbolt
- Connect it directly to your computer with Ethernet
- Power the 828es off
- Power it back on while holding the MENU knob - it will go into update mode
- Wait a few moments and an IP address will appaer on the screen
- Type the IP Address into a web browser and you'll be brought to the update page
- Select the (already downloaded) firmware file
If you unplug and can't connect to a network, my first questions would be related to cabling/routing (i.e., try a different ethernet cable, and ethernet port / hub /switch / router on the other end).
If that doesn't work, I would go to motu for support -- they are quite responsive.
Re: Motu 8preES won't update on Win 11
Posted: Wed Mar 20, 2024 3:42 am
by LibranRabbit
Thank you, worked as you described.
Re: Motu 8preES won't update on Win 11
Posted: Wed Mar 20, 2024 8:44 am
by rwandering
Great, thank you for confirming!
Thank you, worked as you described.