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Re: Motu web interface on Microsoft Surface

Posted: Thu Feb 29, 2024 2:09 pm
by papango
As a work around the glitch does not occur if you use 2 fingers !
But you don't have place for 2 fingers on the fader so your thumb needs to be somewhere else on a blank space while your index finger drags the fader.

Re: Motu web interface on Microsoft Surface

Posted: Thu Feb 29, 2024 3:13 pm
by rwandering
Yes, that does act as a workaround, noting that different exceptions get thrown.

Re: Motu web interface on Microsoft Surface

Posted: Fri Mar 15, 2024 6:01 pm
by rwandering
I have reason to believe they are working on a fix to this issue.

And note, my experience with MOTU support has always been excellent, so if you have an issue please help us all out by raising it with them!

Re: Motu web interface on Microsoft Surface

Posted: Fri Mar 15, 2024 6:38 pm
by papango
Hi that's a good news.
Do you have anything I can do to help ?
Did you raise a ticket?

Re: Motu web interface on Microsoft Surface

Posted: Sat Mar 16, 2024 8:20 am
by rwandering
Yes, I did. You may want to.

Re: Motu web interface on Microsoft Surface

Posted: Sat Mar 16, 2024 8:32 am
by papango
Can we vote or alike on the same ticket?

Re: Motu web interface on Microsoft Surface

Posted: Sat Apr 06, 2024 6:56 pm
by papango
@robert you got some answer from the support?

Re: Motu web interface on Microsoft Surface

Posted: Fri Apr 12, 2024 6:48 am
by rwandering
I PM'ed you before; yes, they did help me. Reach out to them.

Re: Motu web interface on Microsoft Surface

Posted: Fri Apr 12, 2024 7:37 am
by papango
Oh didn't see any message in my inbox?
May be you can share the solution?
Would be helpful 😊

Re: Motu web interface on Microsoft Surface

Posted: Thu Apr 25, 2024 8:34 pm
by guitmart
I too am interested in the solution

Re: Motu web interface on Microsoft Surface

Posted: Fri Apr 26, 2024 6:44 am
by rwandering
They provided a beta of the firmware and asked that I do not share it. I thought they would have released it by now.

Please contact them for help.

Re: Motu web interface on Microsoft Surface

Posted: Wed May 01, 2024 4:07 pm
by papango
Problem solved for me, the support answered with the beta firmware to update my 24ao.

Tested various pages , faders (volume, send group/aux) , knobs, compressor, EQ... No jumping anymore. I am so happy.

I will continue to check in depth but for now issue is solved.

If anyone have the same issue, best is to open a support ticket and ask them to check issue ID #372313, solved my Matt at Motu support.

The firmware is specific to your model so don't take the risk to upload a wrong firmware shared by someone else.

🙏🏼👍🏼 Excellent Motu thank you