828x USB error "configuration descriptor request failed" - but works on another computer

JoeWeisSingle · Post by **JoeWeisSingle** » Mon Nov 06, 2023 2:20 pm

I have a 828x.

On my laptop it works fine, on my desktop the USB device is not recognized. "configuration descriptor request failed" error.

Both are Windows 10.
I tried to remove and re-install the driver.
Tried to reboot.
I did all the relevant tweaks listed here: https://motu.com/techsupport/technotes/ ... dows-audio

Nothing. Still the same error.

Please advise, I really need to get this device working on my desktop.

timbraun · Post by **timbraun** » Thu Dec 07, 2023 1:49 pm

Try connecting through a USB 2 hub. My motherboard's USB 3 controller got confused by the 828x USB 2 device.

mikehalloran · Post by **mikehalloran** » Thu Dec 07, 2023 2:06 pm

timbraun wrote: ↑Thu Dec 07, 2023 1:49 pm Try connecting through a USB 2 hub. My motherboard's USB 3 controller got confused by the 828x USB 2 device.

If that works, order up a USB Printer cable from Amazon and connect directly. These support USB 2/1.1 only. Yamaha is now recommending these for their keyboards with connection issues.

USB 3 and USB 2 are separate protocols using different wires in the cable with a common ground and not all cables support both.

MOTUnation.com

828x USB error "configuration descriptor request failed" - but works on another computer

828x USB error "configuration descriptor request failed" - but works on another computer

Re: 828x USB error "configuration descriptor request failed" - but works on another computer

Re: 828x USB error "configuration descriptor request failed" - but works on another computer